Refund Policy

At Liberty Immigration Services, we strive to ensure complete client satisfaction with our services. The following outlines our refund policy:

Consultation Refunds:

• 24+ Hours Notice: If you cancel or reschedule your consultation at least 24 hours before the scheduled time, you are eligible for a full refund. For more information visit https://libertyimmigration.ca/consultation-terms/.
• Less Than 24 Hours Notice: Cancellations made less than 24 hours before the session will result in the fee being forfeited (non-refundable). If you need to make urgent changes within this 24-hour window, please contact our office directly at +1 (604) 921-3829.
• Completed Sessions: Consultation fees are strictly non-refundable once the session has taken place.

Eligibility for Refunds (Retained Services):

1. Service Cancellation: If you cancel a service before it has been rendered, you may be eligible for a full refund.
2. Incomplete Services: If the RCIC or professional staff do not complete the tasks identified in your agreement, we will refund part or all of the professional fees collected. Any refund is strictly limited to the amount of fees paid.

Non-Refundable Situations:

1. Application Refusal: Fees are not refundable if an application is refused by the government, as the granting of a visa or status and the processing time are at the sole discretion of the government.

Refund Process:

1. Request: Submit your refund request in writing to info@libertyimmigration.ca.
2. Review: We will review your request and may contact you for additional information.
3. Decision: You will be notified of our decision within 14 business days. Approved refunds will be processed via bank transfer within 30 calendar days.

If you cannot contact us and have reason to believe the RCIC is unavailable due to death, incapacitation, etc., please contact the CICC. For any questions about our refund policy, please contact us at info@libertyimmigration.ca or +1 (604) 921-3829.